Ezy Car Rentals NZ information

About us
Operated by a New Zealand rental company offering a large range of rental cars at very competitive prices. One of the fastest-growing New Zealand vehicle hire businesses, with over 800 late-model vehicles and offices in both the North and South Islands of New Zealand. They specialise in providing auto rentals that cater for a full range of visitors to New Zealand. This ranges from cheap car rentals suitable for backpackers up to the luxury full-size touring cars.

Vision
Our mission is to become the leading supplier of 2nd tier Rental Cars and Campervans in New Zealand by providing both a superior product and service to our clients. Key to achieving these goals is our commitment to new technology, innovation, dedication to customer satisfaction and continued pride in the service that we offer.

What makes us a popular choice?
* Personal service
* Vehicles able to be picked up and dropped off 24hrs
* Hire cars to 18yrs
* 800 vehicles on fleet
* Locations in both the North and South Islands
* Free pickup from airports and from nearby hotels
* Unlimited kilometres
* Tax included in rates
* 24hr Roadside Assistance

Branches
Auckland City
Auckland Airport
Christchurch Airport
Queenstown Airport

Ezy Car Rentals NZ Rental Terms

Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Ezy Car Rentals NZ. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Ezy Car Rentals NZ.
-  The Supplier or The Owner means the operator of Ezy Car Rentals NZ.
-  The Client is also referred to as the hirer (s) This rental agreement is made on the date specified in the Schedule (“the Schedule”) between Ezy Rentals (“the owner”) and the customer (“the hirer”) whose name and address appears in the Schedule. The owner and hirer agree as follows:

1. VEHICLE DESCRIPTION
The owner will let and the hirer will take on the motor vehicle described in the Schedule (“the vehicle”) on the terms set out in this agreement.

2. DURATION OF HIRE
The term of hire shall commence and cease at the time and dates specified in the schedule. (Note: Car charges are on a 24-hour basis). First hour is free; after the first hour late a full day hire applies. The owner must authorise any rental extension beyond that specified in the rental agreement prior to the return of the vehicle. The owner reserves the right to charge a penalty fee of NZ$500 plus the daily rental rate for anyone in breach of this.

3. PERSONS WHO MAY DRIVE THE VEHICLE
The vehicle may be driven during the full period of the hire only by the persons named in the Schedule, and only if they hold a current driver’s license. (Note: only persons 18 years and over may be hirers and authorised drivers).

Payment by Hirer
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and Mastercard (1.75% transaction fee applies).

In addition to this:
a) The hirer shall pay the owner in full prior to dispatch (as payment for the hire of the vehicle for the agreed period) the sum specified in the Schedule. The hirer must have a credit card. The hirer agrees to pay any additional costs in connection with the hire including (but not limited to) parking and speed camera fines, puncture repair and relocation and cleaning fees as incurred in connection with the hirer’s possession of the vehicle, including those which become apparent following termination of the hire. The hirer authorises the owner to debit his charge card for the same.
b) In addition to the payment specified in clause 4 the hirer shall pay to the owner the sums specified in the Schedule for Insurance Cover as set out in this agreement.
c) The hirer shall pay for all petrol or diesel (but not oil) used in the vehicle during the period of the hire.
d) The hirer will be responsible for the entire cost of the hire should the voucher they present not be paid by the agent. The total payment will be charged to the client’s credit card should payment from the agent not be received.
e) The following credit cards will be accepted: Visa, Mastercard & Amex. A surcharge of 4% applies to use of Amex for payment and security bond purposes.

4. HIRER’S OBLIGATIONS
The hirer shall ensure that all responsible care is taken in handling and parking the vehicle and that it is left securely locked when not in use. (Note: This clause requires all responsible care to be taken for the vehicle. Animals are not permitted in the vehicle at any time).Insurance
a) Subject to the exclusions set out below, the hirer and any driver authorised to drive the vehicle is indemnified up to a limit of NZ$2,000,000.00; this is in respect of any liability he or she might have for damage to any property (including injury to any animal) belonging to any other person and arising out of use of the vehicles.
b) In the event of a single vehicle accident, the excess is increased to NZD$2,500.00 for drivers 21 years & over; and NZ$3,500.00 for drivers 18-20 years.
c) Third Party insurance is included in the quoted rate. The third party insurance covers you for all damage to a third party vehicle in the unlikely event of an accident.

NOTE: OPTIONS 1 & 2do not cover tyre & windscreen damage or single vehicle accidents. OPTION 3covers all damage including tyre & windscreen damage and single vehicle accidents.
INSURANCE OPTIONS FOR DRIVERS 18-20 YEARS
You are required to take one of the following insurance options:
* Option 1: Insurance excess NZ$2,000.00 (NZD$3,500.00 for single vehicle accidents)
* Option 2: Insurance excess NZ$1,000.00, Pay an additional NZ$15.00 per day (NZD$3,500.00 for single vehicle accidents
* Option 3: Insurance excess nil, Pay an additional NZ$24.00 per day (includes single vehicle accidents)

INSURANCE OPTIONS FOR DRIVERS 21 YEARS & OVER
You are required to take one of the following insurance options:
* Option 1: Insurance excess NZ$1,200.00 (NZD$2,500.00 for single vehicle accidents)
* Option 2: Insurance excess NZ$250.00, Pay an additional NZ$10.00 per day (NZD$2,500.00 for single vehicle accidents)
* Option 3: Insurance excess nil, Pay an additional NZ$17.00 per day (includes single vehicle accidents)

EZY STRONGLY RECOMMENDS THAT ALL CUSTOMERS TAKE THE EXCESS REDUCTION OPTIONS TO MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND.

EXCLUSIONS
All excess options are void if the terms of the rental agreement are breached

Bond
a) If Option 1 has been taken (as per insurance excesses above), the excess is payable by credit card only. Please note that this amount will be debited to your credit card immediately. The bond is fully refundable provided the vehicle is returned on time to the correct location, undamaged, with a clean interior and with full fuel tank.
b) The owner reserves the right to bank the bond excess for a period of up to 3 months after the termination of the hire agreement to cover the cost of un-notified parking or speeding infringements or damage to third parties or their property.
c) Where the third party causes damage, the hirer is liable for damages as specified in their rental agreement. As insurance is not compulsory in New Zealand there is no guarantee that these damages will be recovered, therefore the bond may be banked and not refunded.
d) Where the car has been returned during or outside office hours and the vehicle has undiscovered damage to the windscreen or body of the car not covered by insurance, the client will be charged and sent a letter summarizing the cost of repairs.
e) A bond shall be taken for each accident. In the event of a replacement vehicle being dispatched, the bond will be twice that of the original vehicle.
f) Damage includes any and all damage to third party property, damage to the rented vehicle including tyres, windscreens, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for repair.
g) The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded only if Jucy Rentals is successful in recovering the cost of the damages from the third party. Please note that third party claims can take many months to resolve.
 
5. INSURANCE EXCLUSIONS
a) Water submersion or salt-water damage is not covered by any insurance option.
b) Continuing to drive if a warning light appears results in the hirer being responsible for all costs incurred.
c) Excess options do not cover any damage caused by the use of snow chains and roof racks.
d) Excess options do not cover the cost to replace keys which have been lost or the cost of retrieval of keys which have been locked inside a vehicle.
e) Personal belongings are not covered. We recommend the hirer does not leave valuables in the vehicle and should take out personal insurance.
f ) All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful conduct (e.g sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
g) The vehicle is wilfully or recklessly damaged by the hirer or any other person named in the Schedule to this agreement or driving the vehicle under the authorisation of the hirer, or is lost as the result of wilful or reckless behaviour of the hirer or any such person. (Note: Punctures, damage to tyres, rims, burning out a clutch and any damage arising from using the vehicle to propel any other vehicle are regarded as wilful or reckless damage).
h) None of the insurance options cover the incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated costs.
i ) The hirer will be responsible for the cost to retrieve or recover a vehicle, which has become bogged, regardless of the insurance options taken.
j ) If the vehicle is operated in any race, speed test, rally or contest; insurance is void.
k) The hirer is not a body corporate or department of State and the vehicle is driven by any person not named in the Schedule to this agreement.
l ) The vehicle is driven by any person who at the time when he/she drives the vehicle is disqualified from holding or has never held a driver’s licence appropriate for that vehicle.
m) The vehicle is operated on any of the following roads: Ninety Mile Beach (Northland), Roads North of Colville Township, Ball Hutt Road (Mt Cook), Skippers Road (Queenstown).
n ) The vehicle is operated outside of the hire or any agreed extension of that term.
o ) It is agreed between the owner and the hirer that section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above exclusions as if this clause constitutes a contract of insurance.
p ) The hirer acknowledges that he/she shall be liable in respect of the first of the damage or loss referred to in the insurance cover specified in this clause to the amount of the excess shown in the Schedule. This applies to damage or loss resulting from the theft or conversion or attempted theft or conversion of the vehicle.

6. ADDITIONAL HIRE COSTS
• First driver is free, additional drivers are NZ$1.00 each per day.
• After Hours dispatches are available on request only. A fee of NZ$30 applies and at Auckland Airport the client is responsible for airport car parking costs. For all After Hours pickups a pre-registration form must be completed and returned to the owner at least 48hrs prior to travel.
• When returning vehicles after hours (Auckland and Christchurch only) there is no fee - please note that vehicles must be returned to the branches, not the terminal carparks.
• A NZ$2.00 airport surcharge applies for all bookings collecting from Auckland Airport.
• Oneway hires between Auckland City and Auckland Airport may incur a NZ$30 relocation fee.
• Baby seats can be requested at the time of reservation at a cost of NZ$40 each. Ski racks & snow chains can also be requested at the time of reservation at a cost of NZ$25 each per rental. Subject to availability.
• A processing fee of NZ$40 will be charged for any unpaid parking and speeding fines incurred during the rental period. This is regardless of whether knowledge of these is known.

 7. RENTAL LENGTH
• All Cars have a minimum 14 days Rental Length for all one way hires Auckland to Christchurch / Queenstown and vica-verca between 1 December 2008 - 28 February 2009.
• All Car bookings have a minimum 5 days Rental Length for all hires between 1 December 2008 - 28 February 2009.(Regardless of pick up and drop off locations)
• The minimum hire may increase during the peak season

8. OWNER’S OBLIGATIONS
a) The owner shall deliver the vehicle in a safe and roadworthy condition.
b) The owner shall be responsible for all ordinary and extraordinary costs of running the vehicle during the term of hire except that by the terms of this agreement those costs are payable by the hirer. (Note: the hirer shall as soon as practicable in any event within 24 hours notify the owner of any complaints, defects or failure of the vehicle, or claims against the owner or its agents. If the hirer fails to do so the hirer may be deemed to have waived the same and the company will not be liable for any claims resulting there from).
c) Any mechanical or towing expenses required for the vehicle must be authorised by the owner prior to the repairs or towing taking place. Failure to authorise these expenses may result in the hirer being held liable for the costs.

9. MECHANICAL REPAIRS AND ACCIDENTS
a) Any problems associated with the vehicle including equipment failure must be reported to the owner as soon as possible within 24 hours in order to give the owner the opportunity to rectify the problem during the rental period. We do not accept liability for any claims submitted after this period.
b) All vehicles are registered with the Automobile Association (AA) for 24hr roadside assistance. This service covers any mechanical faults with the vehicle. Please note that the AA does not cover the following and the associated costs will be the responsibility of the hirer;
  • The vehicle running out of fuel
  • Keys being locked inside the vehicle or lost
  • Flat batteries as a result of the lights or keys being left on
  • A breakdown as a result of damage caused in an accident 
c) The hirer shall ensure that no persons shall interfere with the distance recorder or speedometer, or except in an emergency any part of the engine, transmission, braking or suspension system of the vehicle.
d) All AA non-mechanical call-outs will incur a call-out charge of NZ$85.
e) The AA service operates 24hrs, however for mechanical repairs outside office hours (including weekends), some delays may occur. The owner will always endeavour to have the car repaired in the shortest time possible.
f) The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Hirer charges may be incurred (see below)
  • If an Exchange Vehicle is required as a result of an accident, the hirer is responsible for making their own way to the nearest branch or pickup location
  • The Supplier may offer the hirer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the Exchange Vehicle to the hirer’s location
  • The hirer will pay for any costs relating to delivery of a change-over vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken.
g) Even if the hirer has taken insurance “Option 3” or “Lucy VIP Insurance”, they are still responsible for keys being locked in the car and for changing tyres.
h) No replacement vehicle will be provided without receipt of a completed insurance claim form where one is required.
i) In the event of an accident occurring and an Exchange Vehicle is not available, the Supplier will not be liable for any resulting accommodation or living expenses that are in incurred.

10. USE OF THE VEHICLE
The hirer shall not use or permit to use the vehicle to be used for the carriage of passengers for hire or reward, unless the vehicle is hired with the knowledge of the owner for use in a passenger service licensed under Part 1 of The Transport Services Licensing Act 1989.

The hirer shall not:
a) Sublet or hire the vehicle to any other person.
b) Permit the vehicle to be operated outside his or her authority.
c) Operate the vehicle, or permit it to be operated in any race, speed test, rally or contest.
d) Operate the vehicle or permit it to be operated in breach of the Transport Act 1962, the Traffic Regulations 1976 or any other Act, regulations or by laws relating to road traffic.
e) Operate the vehicle or permit it to be operated for the transport of more than the number of passengers or more than the weight of passengers or more than the weight of goods specified in the certificate of loading for the vehicle.
f) Drive or permit the vehicle to be driven by any other persons if at the time of his driving the vehicle the hirer or any other person is not the holder of a current driver’s licence appropriate for the vehicle.

11. RETURN OF THE VEHICLE
The hirer shall at or before the expiry of the term of hire, deliver the vehicle to the branch detailed in the Schedule, or obtain the owner’s consent to the continuation of the hire. (Note: No refund is available to the hirer if the vehicle is returned earlier than stated in the Schedule). The vehicle is to be returned in a clean and tidy condition; if not, a NZ$50 cleaning fee may apply. The vehicle is to be returned with a full tank of petrol; if it is not filled with fuel a NZ$20 administration fee will apply in addition to the cost of the fuel. If not returned to the branch detailed, a relocation fee of NZ$500 may be charged.

12. BREACH OF CONTRACT
The owner shall have the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any Terms and Conditions of this agreement or if the vehicle is damaged. The termination of the hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under this agreement or otherwise.

13. EXCHANGE RATE / CURRENCY FLUCTUATIONS
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against your credit card and the amount refunded at the expiration of the rental period. The owner is not liable for such variations.14. RELEASE AND INDEMNITY OF JUCY RENTALS
a) The customer releases Jucy Rentals, its employees and agents, from any liability to the customer (regardless of who is at fault), for any loss or damage incurred by the customer by reason of rental, possession or use of the vehicle.
b) The customer hereby indemnifies and shall keep indemnified Jucy Rentals, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the customerís use and/or possession of the vehicle.
c) Any indemnity required of the customer shall not operate to indemnify Jucy Rentals in respect of any negligent act by Jucy Rentals.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.